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Situation guide

Helping older parents

Voices can now be faked with AI, and scammers often pretend to be a grandchild in trouble.

Signs to notice

  • An “emergency” call from a loved one who needs money fast.
  • A request to keep it secret.
  • Payment by gift card, crypto or cash.

Safe moves

  • Set up a family safe word, a word only your family knows, to ask on any “emergency” call.
  • Remind them: no real agency asks for gift cards, crypto or cash.
  • Save the Elder Fraud Hotline: 1-833-FRAUD-11.

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