Support
We read every message. Email support.natarta@gmail.com.
Is it safe to paste a message here?
Yes. The checker on this website runs in your browser and never sends or saves what you paste. You can even turn off your internet after the page loads and it still works.
What do the three answers mean?
Likely scam: this looks like a scam, so don’t reply, tap, pay or share anything. Be careful: a few warning signs, so pause and check another way first. Looks OK: no scam signs found, but still trust your instincts.
Natarta said “Looks OK”. Is it definitely safe?
Not always. Natarta is a helper, not a guarantee. When something involves money, passwords or codes, confirm it another way, for example by calling the official number on your card or the company’s website.
Someone asked for my wallet recovery phrase. Is that normal?
No. No real wallet, exchange or support agent ever asks for your recovery phrase or private key. Anyone who has it can empty your wallet. The same goes for “connect” or “validate your wallet” links and surprise airdrops you have to claim.
I already paid, tapped a link or shared something. What now?
It happens to smart, careful people. Acting fast makes the biggest difference. Call your bank or card company now, using the number on your card. Change any password you typed. Then report it free at ReportFraud.ftc.gov, get a recovery plan at IdentityTheft.gov, or report online crime at ic3.gov. Age 60 or older? Free help: 1-833-FRAUD-11.
I think someone is watching my phone.
Pause before you remove anything. Taking off a spy app or changing passwords can alert the person who put it there. If they could hurt you, make a safety plan first, using a phone or computer they can’t reach. See Is someone watching your phone? for the signs to notice.
Is Natarta part of the government or my bank?
No. Natarta is independent and not affiliated with any agency, city, bank or carrier. We link to official sources so you can check for yourself.
When is the app coming out?
Soon, on iPhone and Android. Join the waitlist and we’ll email you once when it’s out.
I think Natarta got something wrong.
Thank you for telling us. Email support.natarta@gmail.com with what you checked (remove names, numbers and codes first) and what you expected.
Contact
Email support.natarta@gmail.com. Please never send passwords, codes, card numbers or full account numbers.
If you are in danger right now, call 911. If someone is threatening you or watching your phone, you can get free, private help 24/7 at 1-800-799-7233.